1. ホーム
  2. 配送

配送

SHIPPING AND DELIVERY

1. Seller Information

The shipment and delivery of products purchased through the website https://tenutalagigliola.it are managed by:

Tenuta La Gigliola
Via S. Piero in Mercato, 218
50025 Montespertoli (FI) - Italy
VAT Number: 04780900488
E-mail: info@lagigliola.it
Phone: +39 0571 608001

2. Collection at the Estate

Products may be collected directly from Tenuta La Gigliola.

Collection is available strictly by prior appointment arranged with the company.

Customers will receive confirmation of collection procedures and available times after the order has been confirmed.

3. Local Delivery

Tenuta La Gigliola may offer direct delivery services within selected local areas and neighboring municipalities.

Availability of the service and any applicable delivery charges will be indicated during the purchase process or agreed directly with the customer.

4. National Shipping

Orders are shipped through carriers specialized in the transportation of wine and food products.

All orders are carefully packaged using suitable protective materials to ensure bottles and products arrive safely during transport.

Shipping costs, where applicable, are calculated and displayed before the order is confirmed.

5. Order Processing and Delivery Times

Orders are normally prepared and entrusted to the carrier as soon as possible after payment confirmation.

Delivery times may vary depending on:

  • shipping destination;
  • season of the year;
  • product availability;
  • delays attributable to the carrier;
  • force majeure events beyond the control of Tenuta La Gigliola.

Any delivery times provided are purely indicative and do not constitute an essential contractual obligation.

6. Inspection of Goods Upon Delivery

Upon delivery, customers are encouraged to verify:

  • the integrity of the package;
  • the absence of visible damage;
  • that the products received correspond to the order placed.

Any issues or irregularities should be reported immediately to the carrier and communicated to Tenuta La Gigliola without delay.

7. Damaged or Non-Conforming Products

If a customer receives products damaged during transport or products that do not correspond to the order placed, the customer should promptly contact Tenuta La Gigliola and provide:

  • the order number;
  • a detailed description of the issue;
  • photographic evidence of the damage, where possible.

The company will review the claim and work with the customer to determine the most appropriate solution, including product replacement or refund where applicable under current legislation.

8. Failed Delivery

If delivery cannot be completed due to circumstances attributable to the recipient, including incorrect address details, recipient absence, failure to collect goods from carrier storage, or incomplete delivery information, any additional costs incurred for redelivery may be charged to the customer.

9. Geographic Restrictions

Certain products or shipping methods may not be available for specific destinations.

Availability will be verified during the purchasing process before the order is completed.

10. Contact Information

For any information regarding shipping, delivery, collection, or order assistance, please contact:

Tenuta La Gigliola
Via S. Piero in Mercato, 218
50025 Montespertoli (FI) - Italy
E-mail: info@lagigliola.it
Phone: +39 0571 608001