利用規約

TERMS AND CONDITIONS OF SALE

1. Seller Identification

The website https://tenutalagigliola.it and its online store are operated by:

Tenuta La Gigliola
Via S. Piero in Mercato, 218
50025 Montespertoli (FI) - Italy
VAT Number: 04780900488
E-mail: info@lagigliola.it
Phone: +39 0571 608001

By accessing and using this website and purchasing products from it, the customer fully accepts these Terms and Conditions of Sale.

2. Purchase Requirements

The sale of alcoholic beverages is permitted only to individuals who are at least 18 years old.

By placing an order, the customer declares under their own responsibility that they meet the minimum legal age requirements applicable in their country of residence.

Tenuta La Gigliola reserves the right to refuse or cancel orders if there is any doubt regarding the customer's age or the accuracy of the information provided.

3. Products and Availability

The products offered through the online store are described as accurately as possible.

Product images are provided for illustrative purposes only and may differ slightly from the actual products due to packaging updates, vintage variations, label changes, or display settings.

Product availability is subject to change without prior notice.

Should an ordered product become unavailable, the customer will be contacted to arrange a replacement, wait for restocking, or receive a refund.

4. Prices

All prices displayed on the website are expressed in Euro (€) and include VAT where applicable.

Shipping costs are calculated and displayed separately during the checkout process.

Tenuta La Gigliola reserves the right to modify prices, promotions, and special offers at any time without notice. Orders already confirmed will retain the price valid at the time of purchase.

5. Ordering Process and Contract Formation

An order is considered successfully submitted once the customer completes the checkout process and receives an order confirmation e-mail.

Receipt of an order confirmation does not constitute automatic acceptance of the order.

The sales contract is concluded only when the order has been accepted by Tenuta La Gigliola.

Tenuta La Gigliola reserves the right to refuse or cancel orders in the following circumstances:

• Incomplete or inaccurate information;
• Product unavailability;
• Payment issues;
• Suspected fraudulent use of the website.

6. Payments

The following payment methods may be accepted:

• Credit and debit cards;
• PayPal;
• Bank transfer;
• Any additional methods displayed during checkout.

Where payment is made by bank transfer, the order will be processed only after the payment has been received and verified.

7. Shipping and Delivery

Orders are shipped through selected carriers within Italy and, where available, internationally.

Delivery times are estimates and may vary due to circumstances beyond the control of Tenuta La Gigliola.

Customers are required to inspect the package upon delivery and promptly report any damage, shortages, or irregularities.

8. Right of Withdrawal

In accordance with applicable consumer protection regulations, customers may exercise their right of withdrawal within fourteen (14) days from receipt of the goods.

To exercise this right, customers must send a written request using the contact details provided in the Contact section of this website.

Returned products must be unused, undamaged, complete, and returned in their original packaging.

Unless otherwise required by law, return shipping costs are the responsibility of the customer.

9. Exceptions to the Right of Withdrawal

The right of withdrawal does not apply in cases provided by applicable consumer protection laws, including:

• Opened or used products;
• Perishable goods or products with a limited shelf life;
• Personalized or custom-made products;
• Goods which, for hygiene or health protection reasons, cannot be returned once opened.

10. Complaints and Defective Products

If a product is damaged, defective, or does not correspond to the order placed, customers are requested to contact Tenuta La Gigliola promptly, providing a description of the issue and, where possible, photographic evidence.

Each claim will be reviewed as quickly as possible and, where appropriate, a replacement or refund will be arranged.

11. Privacy and Personal Data Protection

Personal data are processed in accordance with Regulation (EU) 2016/679 (GDPR) and applicable Italian legislation.

Customer information is used exclusively for:

• Order management;
• Invoicing;
• Shipment of products;
• Customer support;
• Compliance with legal and regulatory obligations.

For further information, please refer to the Privacy Policy available on this website.

12. Intellectual Property

All content available on this website, including text, photographs, logos, trademarks, graphics, and images, is the property of Tenuta La Gigliola or their respective rights holders.

Any reproduction, distribution, modification, or use, whether in whole or in part, is prohibited without prior written authorization.

13. Limitation of Liability

Tenuta La Gigliola shall not be held liable for damages resulting from improper use of purchased products or from service interruptions caused by force majeure events, technical failures, natural disasters, or other circumstances beyond its reasonable control.

14. Governing Law and Jurisdiction

These Terms and Conditions are governed by Italian law.

For disputes involving consumers, jurisdiction shall be determined in accordance with applicable consumer protection legislation.

For disputes not involving consumers, the exclusive jurisdiction shall be the Court of Florence (Italy).

15. Contact Information

Tenuta La Gigliola
Via S. Piero in Mercato, 218
50025 Montespertoli (FI) - Italy
E-mail: info@lagigliola.it
Phone: +39 0571 608001